VeoSeeBot Troubleshooting Guide
Encountering a stuck generation, declined payment, or photo error inside @VeoSeeBot? Here are the official verified fixes to get your creations rendering smoothly.
Video Generation Stuck in Queue
Bot displays 'Generating video (Queue: #14)...' for longer than 15 minutes.
Peak load on underlying GPU clusters (Google Veo or Sora servers).
Do not resubmit the same prompt repeatedly, as it restarts your queue position. If stuck past 30 minutes, send /cancel and switch model from Veo 3 to Kling 3.0, which usually features a faster generation queue.
Photo Upload Rejected / Face Not Detected
Bot replies 'Error: Unable to locate distinct facial landmarks in reference photo.'
Selfie is taken at a steep angle, obscured by sunglasses/hat, or has poor lighting.
Send a fresh photo taken against a clean background with direct front-facing lighting. Avoid group photos where multiple faces confuse the facial alignment algorithm.
Telegram Payment Error or Card Declined
Checkout screen fails or displays 'Transaction canceled by bank.'
Bank 3D-Secure timeout or automated international merchant fraud block.
Ensure international e-commerce transactions are unlocked in your banking app. Alternatively, switch payment method in the bot to Crypto (USDT TRC-20 / TON) or regional gateways (SberPay / Mir / Kaspi).
Credits Deducted but Video Failed
Your monthly credits decreased, but the bot returned a render failure message.
Content filter trigger (NSFW / copyright guardrails) or model API crash.
VeoSeeBot automatically refunds credits for failed rendering attempts within 5 minutes. If credits are not restored, send /support in the chat with your generation task ID.
Still experiencing difficulties?
Connect with the official Neuroplace customer support channel directly inside Telegram.